Privacy Policy
Your privacy is important to us
At CareerLift Agency, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
1.1 Personal Information
We collect information that you voluntarily provide to us, including:
- Name and contact information (email address, phone number)
- Resume and career-related documents
- Professional experience and education details
- Account credentials
- Payment information (processed securely through third-party providers)
- LinkedIn profile information (if you choose to connect)
1.2 Automatically Collected Information
When you use our services, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
- Log files and analytics data
2. How We Use Your Information
We use your information to:
- Provide and improve our resume optimization services
- Process transactions and manage subscriptions
- Send service-related communications and updates
- Provide customer support
- Personalize your experience and recommendations
- Analyze usage patterns to improve our platform
- Comply with legal obligations
- Protect against fraudulent or illegal activity
3. Information Sharing and Disclosure
We may share your information with:
3.1 Service Providers
Trusted third-party companies that help us operate our business, such as:
- Payment processors
- Cloud storage providers
- Email service providers
- Analytics services
3.2 Legal Requirements
We may disclose information if required by law or in response to valid legal requests from public authorities.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for data transmission
- Secure servers with regular security updates
- Access controls and authentication measures
- Regular security audits and monitoring
- Employee training on data protection
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
Resume data is automatically deleted 30 days after upload for free users, or upon account termination for subscribers.
6. Your Rights and Choices
6.1 Access and Update
You can access and update your personal information through your account settings.
6.2 Delete Your Data
You can request deletion of your personal information by contacting us. Note that some information may be retained for legal purposes.
6.3 Opt-Out
You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails.
6.4 Cookie Preferences
You can manage cookie preferences through your browser settings.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze site traffic and usage patterns
- Personalize content and recommendations
- Improve site functionality
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children’s Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.
11. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information is collected
- Request deletion of personal information
- Opt-out of the sale of personal information (we do not sell your data)
- Non-discrimination for exercising privacy rights
12. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
CareerLift Agency
Email: noreply@careerlift.agency
Response time: Within 48 business hours
AI & Automated Processing
CareerLift uses artificial intelligence to analyse the resume text and any job-posting URL you submit, in order to generate your ATS report. To do this, your submitted resume content is transmitted securely to our AI processing provider, Anthropic, PBC (the provider of the Claude AI model), which processes it solely to produce your report and does not use it to train its models. We do not sell or share your resume with any other third party.
Data retention: your uploaded file is deleted immediately after the text is extracted, and your resume text is removed from our systems once your report has been delivered. Request records and generated reports are automatically deleted within 30 days. You may request earlier deletion of your data at any time by emailing support@careerlift.agency.
Reports are produced by automated AI analysis and are provided as guidance only; they are not a guarantee of any interview or hiring outcome.